The phrase “not importing correctly” covers several different problems. The fix depends on which issue you’re actually seeing.

The most common reason transactions stop importing is a broken connection between QuickBooks and your bank. Banks frequently update their security, which disconnects the feed. You’ll see a message in QuickBooks saying the connection needs attention or asking you to re-enter credentials. Go to the Banking section, select the account, and look for connection errors. Sometimes you need to completely disconnect the account and set it up fresh. Your bank may also require you to approve the connection through their online banking portal or mobile app.

If transactions are importing but you’re seeing doubles, the problem is usually how you’re handling the incoming transactions. When QuickBooks imports a transaction, it shows in the Banking center as a suggested match or new transaction. If you manually entered the same transaction before the import came through, QuickBooks should match them automatically. If it doesn’t and you click “Add” instead of “Match,” you’ll create duplicates that throw off your reconciliation. Always check for existing matches before adding imported transactions.

Some bank feeds only import posted transactions, not pending ones. If you made a purchase today and it’s not showing up, check whether it has actually cleared at your bank. You might just need to wait a day or two. Similarly, bank feeds usually only pull transactions from the last 90 days. If you’re trying to import older transactions, you’ll need to download them manually from your bank as a CSV or QBO file and upload them directly.

When you first connect a bank account, QuickBooks asks which account in your chart of accounts it should link to. If this got set up wrong during QuickBooks setup, transactions import but go to the wrong place entirely. Check your chart of accounts to verify the bank feed is connected to the correct account.

Sometimes the issue isn’t importing at all but categorization. Transactions are coming through fine but QuickBooks keeps putting them in wrong expense categories. QuickBooks tries to auto-categorize based on vendor names and past patterns. If it keeps miscategorizing purchases from specific vendors, you can create bank rules that override the automatic suggestions and assign the correct category every time.

If you’ve checked all of these and transactions still aren’t coming through properly, try disconnecting the account completely and reconnecting it from scratch. This forces a fresh connection that often resolves mysterious import issues.

Bank feed problems are one of those things that waste hours when you’re troubleshooting alone. If you’re spending more time fighting with QuickBooks than running your business, bookkeeping services in Richmond can take this off your plate and make sure the data flowing into your books is actually accurate.